Who is Tai?
Tai is CEO of That Marketing Team
Key Takeaways
How do you help your customers to generate leads? 0:20
Automated lead generation and sales. 2:18
Tools for using to attract more leads. 3:27
How to attract agents to become your local office? 5:30
The importance of understanding your customer’s needs. 6:34
Do you know something your customers know better than you? 7:56
The better decision you make, the better business you build. 8:58
The one thing you need to be able to do. 11:23
Stuart’s advice on how to make leads more automated. 12:51
Valuable Free Resource or Action
theleadsworkshop.com
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Transcript
Note, this was transcribed using a transcription software and may not reflect the exact words used in the podcast)
SUMMARY KEYWORDS
customers, gpt, talk, ty, automated, quiz, leads, word, business, people, work, hoping, write, prompts, marketing, data, automated system, questions, great, stuart
SPEAKERS
Stuart Webb, Tai Goodwin
Stuart Webb 00:20
Good afternoon and welcome to excuse me, another episode of frog in my throat of five questions over coffee. I'm here today with Thai Thai Goodwin, she's CEO of that marketing team. And she's really going to talk to us about how she's gonna help us to generate more leads, and make more sales. Welcome to the podcast. Ty.
Tai Goodwin 00:43
Hey, Stuart, I'm so glad to be here. Now, I hope it's okay that I don't actually drink coffee.
Stuart Webb 00:49
That's fine. I've been drinking enough for both of us, Ty. I think I've finished six so far. So that's more than enough. So Ty, let's just understand a little bit now how exactly do you help your customers to to generate those models? What what is that? What is the ideal customer that you're looking to help you said small businesses to find small business for me?
Tai Goodwin 01:12
Yeah, we work with a lot of small businesses who are doing, you know, $2.5 million and above in their business. And they don't have the real budget to bring on a full blown marketing manager or CMO chief marketing officer. But they also really don't have time to do it themselves. So one of our tagline, Stewart is no time, no tech, no team, no problem. They struggle with getting the people in place, they don't have the tools in place, and we can help them with that.
Stuart Webb 01:41
So what is it that they've been doing until you get involved? You know that it's been a mistake that you're helping them? So
Tai Goodwin 01:49
a lot of my clients have been focused only on referral marketing or word of mouth? Right? And so because you know that that's great, until it's not great, right, when the referrals dry up, and then you don't have any leads coming in? What do you do? How do you find your next client and that makes it really hard for them to scale beyond where they are. And so we are able to come in and show them how to put an automated marketing system in place that generates leads for them on autopilot, it actually kind of creates demand for their business without them having to have a referral or word of mouth.
Stuart Webb 02:18
I love automated systems, I spend half of my life talking to people. In fact, I was in a conversation this morning about the fact that he didn't have an automated system in order to sort of take the leads he had through a sort of sales process. And make it automated, I always say, you know, once you've got somebody in the funnel, you need to make it impossible for them to crawl back up the funnel, you got to gently educate them until they eventually become a customer whether they really want to or not, because that's the that's the that's what we put these funnels in place for so so I know you've got a you've got some some great offers on your website and things like that. There's one in particular I'm hoping you're going to sort of talk to us about and that's the the leads workshop.
Tai Goodwin 03:01
The leads workshop is we do it every week. And in that leads workshop, I'm sharing the five things that we use to automate marketing for our customers, because it's not just about getting the leads in. There's ways to automate qualifying people. There's ways to automate your sales and delivery. So all of those things can be automated, and it saves our customers time, it helps them make more money, because now nobody's slipping through the cracks.
Stuart Webb 03:27
That's a really great. So how do you how do you talk to us about some of those tools that you use it that in, without giving away too many of what I'm sure you're going to talk about, but just tell us a little bit about that?
Tai Goodwin 03:38
Well, one of the things that we've used for a lot of local businesses is a quiz. We just built a quiz for an insurance person who, you know, wanted a way to bring in more leads. And it was simple quiz that can attract people because it's not intrusive. It's kind of fun, right? But people will give you more information and data. And when you have something like a quiz, as opposed to just a traditional PDF download, or you know, a webinar, you're going to get more data that you can use to do a better job with your marketing and people like a quiz. But how does that work? Are you talking about the Harry Potter? You know what kind of Harry Potter character are you quiz? We're talking about things that are a little bit more technical than that, and a little bit more specific than that. But it's still a quiz that asks people questions that helps them pinpoint what their real pain is and how you can specifically solve it.
Stuart Webb 04:28
I love the idea. I love the idea Ty tell me Is there a particular book or, or programme that really sort of helps you to hone the way in which you work with your customers?
Tai Goodwin 04:37
Oh, wow, there's so many Stuart, one of the ones that really helped me most recently is the 100 million dollar offer. And you probably heard folks talking about that. And, you know, it's one of those things where it's got some really great points in it. We don't take everything in it very literally, but it's got some really great points, specifically around it. And this is just what I picked up from, because there's a lot of people talking about the book right now. But it really helped me focus on what my customer wants, instead of what I think I should offer them. And that was the mission that was the linchpin for me, because so many of us, like, when we come into businesses, we've got these skills, we want to use our skills, you want to do this, and you want to do that. And we don't really take the time to actually figure out what is it that's going to solve the customer's problem? Fastest. And that was your,
Stuart Webb 05:30
I love it. I love it. It's so interesting, because I was having a customer meeting this morning with somebody. And they were talking about how they were wanting to set up a new business and set up agency in different countries. They've got a very international business. And I said, so. So what is it, they don't talk a lot about how this would help them to sort of, you know, accelerate this house. And I said, so what is it that that that will attract those agents to become your agent in that locality? And they looked at me as if to say why you've now have you started speaking a completely different language. And I sort of said, well, you know, you want to attract these people to become your local office, effectively, a sort of, you know, an attitude of your business, you're gonna give them your branding, and all that good stuff, but what's in it for them. And they kept looking at me and saying, but I don't understand this is going to help me accelerate my sales, and they will make money and I went, Yeah, but that's not what will attract them to become your office, what is it that you are doing to solve their pain or their problems when they went? Oh, these people want to do such and such? Okay. That's what I've been asking for the last five minutes, and they weren't see. And it was one of those moments where you sort of you, you've got to get somebody out of there sort of what is it that I'm trying to do to? What is it that my customer wants from me in order to get them to understand how to sort of make that sort of LEAP, don't you?
Tai Goodwin 06:48
Oh, absolutely. And it's amazing, because people forget that all the time. And, you know, I'll ask people, I said, Well, have you talked to the people that you want to serve? What? I can do that or what I need to talk to them? Well, yeah, you know, it's their money that they're going to invest is their energy, it's their trust is their time. So it amazes me when I run into people that have never asked the AUG, they intend to sell to, what is it that they really need? And why do they really need it?
Stuart Webb 07:17
Yeah, it's interesting, I spend a lot of my time with companies that are trying to innovate. And they, they they very, very rarely do, I sort of you know that there are two types of innovation, one of which is very much incremental. And the other one is what I call sort of recombinant, which is where ideas come back together. And it's often the customer that produces that recombinant idea. It's something which is completely out there. It's sort of something they've not considered, but the customer is thinking about it because they've got a different view on it. And I often say that the greatest source of innovation is your customers. And the one thing that I've had said to me more often than not, is, why would our customers want to be the source of innovation? They don't know what they're doing. And I'm saying, Well, do you know something your customers actually know better than you what it is you're trying to do for them. And if you ask them occasionally, if you just reached out and told them, I'd like your input, they might actually tell you more things that you could help them to solve in terms of pain points in their problem in their business.
Tai Goodwin 08:14
Absolutely. And it's not that they don't know is that they might not put it in the same phrase, you know, so it takes a really smart entrepreneur, really savvy entrepreneur, to learn what questions to ask so that you get the right data, it's like, and this is gonna sound like really, this is gonna connect for those of you that have parents, if you're a parent of like a five or six year old, there's some things you can't come out and directly asked a five or six year old, but if you ask them questions around it, you'll get to the answer. And that's kind of what you have to do as an entrepreneur. You know, and when you learn how to ask those questions, which is how we tie back into the quiz marketing that we do, it's learning how to ask the right questions, so you get the right data, so that you're making better decisions with your marketing and a better investment of your time and money.
Stuart Webb 08:58
I love that I love that phrase I actually read even this morning, because I was it's one thing I try and remind myself is, the better the decision you make, the better business you build. And you've really got to ask the right questions to make a really smart decision to build a really great business. Yeah. Good, good. Tie. Listen, I've been asking you some questions for last 1010 minutes or so. And there must be one question that you're currently thinking. Why doesn't he asked me this? It's so obvious. I don't understand why he hasn't bothered to ask me. So I'm not going to get you to ask that question. And of course, as soon as you've asked that question, you need to answer it because I'm not going to be able to know the answer to that one. So what's the question? I should have asked you that I haven't.
Tai Goodwin 09:41
Oh, goodness. Well, you know, one of the questions that's really coming up right now has to do with like chat GPT Nai. And a lot of people are flocking to it because they're like, I'm gonna fire my copywriter and I'm gonna, you know, I'm gonna be able to do all this myself and I wrote this the other day, but let me give The question first, the question is, you know, what's the best way to use AI technology for my business? Right? Especially when it comes to marketing? And that's a such an important question right now, like I said, because a lot of people are flocking to it. And if they go, I'm just gonna get it to do this. You can write as many chat GPT prompts. And for those of you who are new to that, it's an AI Artificial Intelligence, which is not always artificial intelligence, artificially intelligent technology that people are using, and you can put questions in. And it'll give you a great amount of data, it'll give you great responses. Sometimes you have to, you know, go through and filter them and make sure they're correct. But a lot of people are using it to try to write, copy and to get prompts for social media and a good website, copy. And that's great. But here's the thing, no matter how many prompts you write, if you don't have a clear audience, offer, or messaging, none of your prompts are going to matter. It all comes back to this strategy. And that's with anything, that's the biggest mistake that I see people make is that they're running after tools are what we call throwing spaghetti at the wall, hoping something sticks this week, I'm going to try tic tac next week, as somebody said, I should use YouTube. So I'm going to try and YouTube as the next week. And you're just throwing things at the wall. And so you're never getting enough data to really know what's working or why it's working. And if you don't understand why it's working, you cannot replicate it.
Stuart Webb 11:23
Yeah, great, great stuff, great stuff. I have a scientific background. And I know that the one thing you need to be able to do is have enough information behind you to be able to replicate something that's been successful, because it's those one offs that were really successful. And then you go kind of want to know what it is I did. So I can do it again. And I just don't know. That's the problems that you have where people go, I think I did such and such, and it doesn't work and you're scrambling around. And that blows you off course, doesn't it? It leaves you know, it's all very, you know, people say I don't need a plan because plans never work. And I often say you know, what you forget is a plan helps you to know whether or not you want to be able to do that, again, it doesn't matter if a plan ends up being you being blown off upon you know how far off plan you are. So without that guiding strategy, without that thing that sort of says I know what it is I'm trying to do. You're absolutely right, people find themselves adrift. And that's, that's a really great message, I worry a lot about people who are now leaping into chat GPT chat GPT is just a great big load of words or put together and it just predicts the next best word, it doesn't mean it has any form of intelligence, it's not intelligent. It just predicts the next possible word with a high likelihood of success. I put some words into chat GPT the other day in order to sort of demonstrate to somebody how it would write them up until it wrote an entire paragraph of about 250 words without a sentence stop without any sort of without any sort of formatting. And I looked at it and went, would you like that to become that automated post that you put out on a regular basis? And they looked at it and they went? No, that's horrible. And I said, but that's what you were proposing. And too many people are just going, it's easy, but it will blow away any hopes that your customers have got of looking at you as an intelligent human being that doesn't know.
Tai Goodwin 13:11
Yeah, you know, it's like, I think it's like when people and I've never experienced this, but I've watched TV, I think it's like when people get hooked on drugs, you know, you get that high from Oh, this worked on Chet GPT one time or this worked on tic tac, and it went viral. And then you're always trying to chase that same result. But you're never getting it. And it's interesting, man, I can't wait like written his first like, you know, wave of people kind of just getting into this whole chat GPT. And it's gonna be really interesting to see what has actually worked, that's been implemented, like, it's one thing to, for people to be able to create stuff from it. And that's fun, and it's exciting. But I want to see what the results are. When people actually implement the content and the data and the responses that they're getting. That's what we need to be taking a look at.
Stuart Webb 13:57
Brilliant Ty, it's been a real pleasure having you come on and talk to us about some of this stuff today. Thank you so much for doing it. I'm just gonna, just gonna remind everybody that if you would like to get onto the newsletter, mailing list, I send out an email pretty much every Monday morning talking about who's going to be coming on to the podcast on Tuesday so that you can see the sort of wisdom that we're hoping to bring to you and the free advice stuff like typing giving us today. So go to this link, which is https colon, forward slash forward slash link dot the complete approach.co dot c a.uk forward slash newsletter. So that's linked the complete approach or one word Kodo co.uk forward slash newsletter, come on to that. Get that newsletter every week. So you can see some of the brilliant people we've got coming up in the future. Ty, it's been an absolute pleasure having you on today. Thank you so much for spending a few minutes with us. Really appreciate you giving us some of that wisdom about how to go about making your leads more automated. It's brilliant stuff. Thanks. Q
Tai Goodwin 15:00
Fantastic. Thanks, Stuart. It's been a pleasure
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